Contact Us for Customer Service
Do you need assistance...
 prior to placing an order?
- General Questions - if you have product questions or need a quote regarding devices and/or accessories, bulk ordering, government and wholesale inquiries.
- FAQs - online answers to common questions.
with a recent order that you have not received?
To change ship method, contact info, or to track any shipped items.
- Order Status - start by visiting our order status page to check the status of your order and track any shipments.
- Does your order show tracking information?
- If yes, we apologize for any inconvenience this has caused, however, we are unable to make any changes to your order.
- If no, please call (847) 991-7190 before 4pm CST, Monday – Friday, on the day of your order.
- FAQs - online answers to common questions.
with an order you have already received?
Invoice Request
Returns/Exchanges
- Defective Item - to start the Defective replacement process for a defective item that you have received.
- Erroneously Shipped Item - if you received an item that you did not order or did not receive all of your items.
- Exchange An Item - to start the Exchange process to exchange an item and purchase a replacement item.
- Return An Item - to start the Return process for an accessory or a device that you purchased.
Technical/How To Support
- Accessory Support - if you purchased an accessory from us and have any "How To's" or technical questions.
- Device Support - if you purchased a device from us and you need assistance with one of the following:
- Problems with device synchronization
- Help with BlackBerry Enterprise Server (BES)
- You are a new user and have "How To's" questions
- You are Silver, Gold or Platinum support customer needing assistance
- Are you having hardware problems with your device?
- FAQs - online answers to common questions.
reporting feedback or technical problems with our website?
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Office Hours
Monday through Friday
8:00am - 5:00pm Central Standard Time
Phone Numbers
Main Number: (847) 991-7190
Facsimile: (847) 991-7189
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Mailing Address
Wireless BY eAccess
407 N. Quentin Road
Palatine, Illinois 60067-4832
USA
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