BlackBerry Enhanced Support

BlackBerry Enhanced Level Small Business Support Services

BlackBerry Enhanced Support is an introductory support level for customers with 30 or fewer BlackBerry® smartphone users that provides 24x7 electronic incident submission with a 4-hour response by phone or email. We have a range of support programs at this level to fit your BlackBerry support needs. Enhanced Support Programs include: BESX – Enhanced Program - BlackBerry Enterprise Server Express Enhanced Program includes 1-30 active CALs. BES - Enhanced Program- BlackBerry Enterprise Server Enhanced Support Program supports up to 30 Active CALs and offers an affordable introductory level of support PLUS self-service tools, support center, and more. BESX/BES - Enhanced Program 31+ users - Blackberry enterprise server express and blackberry enterprise server enhanced program, per cal fee with 31+ users. BPS - Enhanced Program - BlackBerry Enterprise Server Enhanced Support Program supports up to 30 Active CALs- 4 hr response PLUS self-service support features such as BlackBerry Expert Support Center, technical webcasts, BlackBerry Certification Exam and more. BES w/MVS - Enhanced Program - 30 Active CALs max- Enhanced support level includes quicker response to support problems is important to your customer's business, free server packs and hotfixes, BlackBerry training opportunities, and BlackBerry cert exam vouchers. Read detailed BlackBerry Enhanced Support features in detail below. Wireless by eAccess is happy to help determine which BlackBerry Enhanced level small business support services best fits your needs. Call us at (847) 701-3025 for a detailed custom Enhanced Support quote or for further information.